I’ve worked in medical/dental offices in various capacities for over 18 years. I’ve been the receptionist, the dental assistant, the insurance coordinator, the patient accounts trainer, the practice manager/administrator, and the consultant, among several other roles and titles. Currently, I work from home. I listen to recorded calls online from 7 dental practices in CT, NJ, WA, NY, and TN, and 2 orthopedic practices in NE. When people call in to make an appointment, I get to hear both sides of the conversation to make sure that the call handlers are saying what they’re supposed to, providing good service, and not missing opportunities for new patients. I’ve been amazed at many things over the years working in this field. But lately I’m most amazed at how many people call an office for the first time to make an appointment, and they don’t know what their insurance is, and they don’t have the card with them. It’s just hard to fathom, to me, that a person would not have that in
There are alot of things I thought I'd be, alot of things I hoped I'd be, and many things others want me to be...but I'm just RK.
This is simply a place where I organize my thoughts on life, circumstances, trials, and victories.