Monday, September 30, 2013

Little healthcare information tip

I’ve worked in medical/dental offices in various capacities for over 18 years.  I’ve been the receptionist, the dental assistant, the insurance coordinator, the patient accounts trainer, the practice manager/administrator, and the consultant, among several other roles and titles.

Currently, I work from home. I listen to recorded calls online from 7 dental practices in CT, NJ, WA, NY, and TN, and 2 orthopedic practices in NE.  When people call in to make an appointment, I get to hear both sides of the conversation to make sure that the call handlers are saying what they’re supposed to, providing good service, and not missing opportunities for new patients.

I’ve been amazed at many things over the years working in this field.  But lately I’m most amazed at how many people call an office for the first time to make an appointment, and they don’t know what their insurance is, and they don’t have the card with them. 

It’s just hard to fathom, to me, that a person would not have that info in their wallet at all times.  And if they don’t keep it there for some odd reason, why wouldn’t they have it at the ready when they’re calling an office that they will expect to be billing that insurance?  If your method of payment is an insurance company, it seems that would be info you’d be sure to have right there…

So for the sake of the next office you call for the first time, not that any of YOU would lack this nugget common sense already, here’s your free tips…

~Always keep your insurance cards, medical and dental, in your wallet. If you get a new one in the mail, switch them out immediately and you’re all set.

~When you call a new office to make an appointment, have your applicable insurance card available.  It’ll just make everything easier for everyone.

Why do they need it? Because generally the office should be calling or checking online for your benefits to be sure they’re current and to be able to let you know what your patient responsibility will be prior to the date of service. It’s to provide you with the most info about what fees you can expect to incur from this service.  So don’t be grouchy, just be prepared to share what they need so they can provide you the most accurate info.

Oh…One more tip… 

~When it says “this call may be recorded” it means from the time the phone starts ringing til the call ends.

Including when you’re on hold.  (“Billy! Stop licking the dog!” or random saucy comments to another party in the room)

Including when you’re choosing options. (“I hate these automated phone systems! *%#@$ and *&*#@” )

And if you’re in one of those states making an appointment for one of those types of office, maybe I’ll hear ya. 

What? Creepy?  Well, wouldn’t you rather it be me than who knows who else? Smile

Saturday, September 28, 2013

Photography: Maddie and Charlie

Great Homecoming photo session tonight with these two!  Hope the dance was a blast! 

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Wednesday, September 18, 2013

Lately on Instagram, Episode 1

Ok, so maybe this is blog cheating… but quick and easy are what it’s all about lately.  I am rediscovering Instagram, and it’s so darn easy to toss up a cute something with a quip about what’s up.  So if you’re into Instagram, come on by… braskasmom is me. If you’re not, well, you’ll get a peek anyway.  I’m thinking I can just snip and paste and boom, mildly interesting content on the blog. 

And no, you certain friends who keep trying to get me to break and join the FB gang, this is not the beginning of that. Sorry.

Saturday 09/14/13

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Tuesday 9/17/13

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Weds 9/18/13

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Saturday, September 14, 2013

Mommy Kinlee Salon Day

Kinlee likes to give things names. Events. Situations. Lots of things.

If we go to lunch, it’s Mommy Kinlee Lunch.

If Braska’s with us, it’s a Mommy Girls Lunch.

When she wants to sit on my lap for a while, she asks for a Mommy Kinlee Moment.

If Daddy takes her to Lowe’s,  it’s a Daddy Kinlee Trip.

When we went to Wal Mart this morning, it was an All Family Trip.

And the list goes on…

Today was Mommy Kinlee Salon Day. 

I was going to get my hair done, and she came along because she wanted a cut for herself, too.

I got to go first because she can get her haircut done during my processing. So she waited patiently (with Netflix on her Nabi, of course) in the chair next to mine.

When it was her turn, she was all smiles.  (Which is nice.  We tend to see A LOT of attitude lately, more than smiles.)

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My big-girl 4-year-old bug.  My kindergartener.  Hard to believe.

She is like a little pro when she’s in there. Loves it.  She really likes the whole process, except the shampooing.  The super chic sinks there aren’t the most comfy for her, so she prefers just a spray to wet it down.  And she knows. She’ll speak up and let you know what’s supposed to happen.

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She gets very serious about watching everything that Jessica is doing, but she does sometimes crack a smile.

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Of course, we had to pause to pose together. 
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The after…  she prefers no blow dry, thank you.  It’s far too hot for her liking.
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Her couple inches of trim was pretty uneventful, but the other 90 minutes when she was just waiting for me was the real challenge.  And she did great, not the recently-typical whining, none of the rolling eyes and attitude-laden tone.  She was pleased to do her Fooz Kids Math or English on the Nabi or watch Martha Speaks.

It was a pretty nice outing.  And that’s a good thing.  So since it’s not always the way things go, I wanted to document it.  So I can look back next time I get the growl and scoff along with the “Oh my goodness, Mom.  That is not at all what I want to do. Can we talk about other options?”

No joke.  Verbatim quote.

I’m glad to have these little peeks at the fun 4-year-old days.

Wednesday, September 11, 2013

Photo sneak

A girl just can’t get a fair photo with certain brother-in-laws around.  Nothing is sacred. Even an attempt at taking a picture of my first freehand rhinestone Bears shirt. I’m a bling girl, yes I am.  And this is way more sparkly than the picture shows.  But it might be because of the goofball dimming my aura or something. 

*sigh* little brothers….
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Tuesday, September 3, 2013

Back on the streets

After a little over 2 months off due to low-calorie eating plan to jump start the healthy lifestyle plan, today was my return to the streets to pick up with C25K plan.

Yep. I'm a planner.

I backed up a little in the sequence to make sure I could handle it. But with almost 20 lbs less of me hitting the pavement, seems to be very doable to jump back in. I managed well and it felt very good.

Now off to the shower and on with the rest of a busy day of school volunteer time and dentist appointments.